Returns Policy

Ride Sports ANZ Pty Ltd

Last Updated 1st July 2018

Ride Sports ANZ Pty Ltd ABN 38 625 108 910 ("Ride Sports/us/we/our") is committed to giving you the best selection of products and the highest quality service for your business. The benefits given to you in this Returns Policy reflect our commitment to service and meeting our obligations under the Australian Consumer Law.

Your use of the Ride Sports website constitutes your acceptance of the Returns Policy.

Subject to law, Ride Sports may, in its discretion, from time to time amend or otherwise modify the Returns Policy. Ride Sports recommends you carefully read, each time you visit the website, the Returns Policy as it may affect your rights.

If you do not agree with the Returns Policy you can contact us to discuss and in the interim please do not use the website, order online or interact with us or our related bodies corporate at all.

To make matters easy please do your best to keep your tax invoice or receipt as proof of purchase in case it is needed for a refund, return or warranty claim. 

 

Your Statutory Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Returns 

At Ride Sports we want you to be completely satisfied with your purchase.
If you are not, you have up to 7 days from delivery of the product(s) to contact Ride Sports and request to return the product(s) and get a refund. Contact us here  and Ride Sports will provide instructions for the return. 

Please note that defective items are dealt with separately in the section titled “Defective Products” below.

Terms for return

All items that have been approved for return must be in the original saleable condition and packaging, otherwise Ride Sports will have the right to refuse the return. 
You must pre-pay all shipping and handling charges with your shipper at the time of your return. Ride Sports is not responsible for any shipping and handling charges associated with a returned product(s), except where the return relates to a defective product(s) or an incomplete or incorrect order (where Ride Sports is at fault).

In order for your return to be processed, you must provide Ride Sports with proof of purchase; this is generally a tax invoice or order confirmation. . Please send the original or a copy of this documentation to Ride Sports along with your returned product.  Ride Sports staff may be able to assist in obtaining this information if you do not have it readily available. 

Returned Goods Notification (RGN)

A Returned Goods Notification (RGN) will be recorded by us for you once Ride Sports have been contacted about your return (as mentioned above). 

It will be confirmed by Ride Sports at the time of RGN if the return has been delivered to Ride Sports within the 7 day allowed time period (which commences on the date that you contact Ride Sports about the return). Ride Sports may refuse to accept (and provide a refund for) any returned product(s) received after this time. Should this occur, the returned product(s) will be held at the Ride Sports premises for a period of up to 4 weeks and can be returned to you, at your expense, if requested. If the returned stock has not been collected during this 4 week holding period, Ride Sports has the right to dispose of this stock.

Defective Products

If a you are able to identify through visual inspection at the time of delivery that a product is damaged or defective, you should not accept delivery of that item.  However, if the damage is not identified until after delivery, you must notify us of such damage or defect within 7 days of the delivery date.

Subject to the Australian Consumer Law, product(s) that are missing, delivered faulty or defective by Ride Sports may be replaced, repaired, refunded or exchanged at Ride Sports’ discretion provided that Ride Sports is informed in writing of the defect within 7 days of delivery.

The clauses above do not apply to any defect in a product(s) caused by the fault, negligence or failure of the customer to adhere to manufacturer or Ride Sports instructions. No products will be sold on a ‘sale or return’ basis without the prior written approval of Ride Sports.

Statutory rights are not affected for customers purchasing products under $40,000 or over $40,000 where purchased for personal, domestic or household use. Note that if products are purchased to be resold or transformed into a product that is sold, the statutory consumer guarantees will not apply.

 

 

Product Assessment

Ride Sports reserves the right to determine whether a product is faulty and conduct a production and quality check.

You are responsible for all costs associated with returning the defective product to Ride Sports, however upon Ride Sports deeming the product faulty, you are entitled to recover reasonable postage or transportation costs from Ride Sports, subject to you providing Ride Sports with evidence of such costs.

If the product cannot be returned, removed or transported without significant cost to you because of the nature of the failure or the size, height or method of attachment of the product, please contact us and we will arrange for the product to be assessed.

If the product has suffered a major failure (as defined in the Australian Consumer Law) and you wish to reject the product and obtain a refund or replacement, we will collect the product at our expense.

We may need to send the product to the manufacturer for an assessment of any repair work to be done and/or the nature of the product’s problem.

If the product is assessed as failing to meet one of the consumer guarantees under the Australian Consumer Law (e.g. it is defective or faulty), repair work will not be at your cost.
Depending on whether the defect or fault is assessed as either major or minor in nature then you may either get the product repaired or be entitled to a refund or replacement.

It may take up to 6 weeks to assess a product fault, undertake repair work and return the product to you. We will endeavour to minimise the time required to the absolute minimum and will keep you reasonably informed of the progress of the matter.

If the manufacturer concludes that the product has not failed to meet one of the consumer guarantees under the Australian Consumer Law, we will contact you to arrange for the product to be returned to you, at your sole cost.  Please note that after determining the product(s) has not failed to meet a consumer guarantee, the returned product(s) will only be held at the Ride Sports premises for a period of up to 4 weeks If the product has not been collected during this 4 week holding period, Ride Sports has the right to dispose of this product.

 Needs to be directed to info@ridesports.com.au